Are we set on merging technology with biology? Source: Tiffany Lucia/CreatingWE The connection between conversational AI and conversational IQ is inevitable, but what's the difference? Artificial ...

With so much of the workforce shifting to hybrid and work-from-home models, it’s become rarer to get genuine face time with colleagues. For better or for worse, our workdays are denser, with fewer ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

Navigational listening is the most powerful tool for influencing others and creating transformation—perhaps, at times, more powerful that speaking. This highest and most expansive form of listening ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been positioned as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence ...

Patient expectations are evolving rapidly, and dental practices are under increasing pressure to provide seamless, high-quality services, starting with the first phone call. Studies show that 88% of ...