New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Conversational AI is gaining attention as enterprises look beyond CRMs to spot hesitation risk and momentum before forecasts ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

Mumbai-based FireAI converts operational data from ERPs, CRMs, and POS systems into real-time, conversational insights for ...

Talking to a bot can feel meaningful without being pathological. This article explains why context, use, and vulnerability matter.

It’s called Everact, and it’s designed to work with the company’s existing Evercheck and Evershelf AI tools to enable retailers to increase their revenues through enhanced loss prevention. Store ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

With so much of the workforce shifting to hybrid and work-from-home models, it’s become rarer to get genuine face time with colleagues. For better or for worse, our workdays are denser, with fewer ...

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