Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast appears to have a clear desire to change its relationship with customers. The company, which was rocked by repeated scandals involving customer relations during its attempt to merge withTime ...

The tech onsite told me it could take a day or so and to at least wait until I got home from work today (Monday) before calling Comcast tech support. Well, got home and still no EMMs processed. So I ...