From AI chat to live chat, website chat features vary in value, effectiveness, and ease of integration with your existing platform. So who or what will you choose to represent you to potential clients ...

SQL remains the backbone of enterprise data access. Despite the rise of dashboards, semantic layers, and AI-driven analytics, ...

BOT: Chat services offer several options for responses, from a live operator to a chatbot that captures key information via automated response. February 17, 2020 More and more communication takes ...

TechRadar Pro created this content as part of a paid partnership with Freshworks. The content of this article is entirely independent and solely reflects the editorial opinion of TechRadar Pro. Live ...

Let the OSS Enterprise newsletter guide your open source journey! Sign up here. In a 12-month period that has seen Salesforce commit $27.7 billion to buy Slack, Microsoft Teams skyrocket to 145 ...

We take both of these shiny new video chat services for a spin and let you know some of the good, and the bad, and more importantly, which one you should use. Josh Lowensohn joined CNET in 2006 and ...

The debate over the dominance of email versus chat-based collaboration platforms in professional settings continues to grow as businesses seek secure, efficient, and user-friendly communication tools.

With 140 characters, Twitter may seem limited in what it can do, but that isn't always the case. Over the past few years, members have turned the brief exchanges into organized conversations -- be ...