Imagine life without credit cards. It isn’t pleasant to think about having to walk around with huge wads of cash or to stop and write checks at the physical checkout counter. In the digital world, ...

It might be too early to determine the full impact of the new Visa Claims Resolution process designed to streamline and limit chargebacks, but 52 percent of respondents surveyed claimed no decrease in ...

Chargebacks can be a challenging and potentially harmful process to businesses, as although originally introduced as a consumer protection tool with good intentions, the ease of the chargeback process ...

Troy Segal is an editor and writer. She has 20+ years of experience covering personal finance, wealth management, and business news. Investopedia / Julie Bang A chargeback is a charge that is returned ...

As retailers have recently started to pull back on their generous return policies (e.g. L.L. Bean and Best Buy), they realized while the policies might have driven customer loyalty they also provided ...

Have you received products that are different from what you ordered or did not get it at all despite making the payment through your credit card? Have you been charged twice for the same product or ...

Chargebacks were once an obscure payments industry practice, so much so that most merchants never even heard of them. In the past decade, chargebacks grew into a very hot topic for ecommerce sellers.

Retailers who notice a significant discrepancy between gross sales and available revenue can often trace the issue to one specific challenge: chargebacks. Customer disputes represent a growing threat ...

When credit card and debit card holders identify fraud or abuse, they need some way to intervene and recover their funds. This form of payment reversal is what we ...