Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

The next phase of India’s CSR journey must therefore be judged not by how much is spent, but by what endures once the ...