The market for customer relationship management (CRM) services should grow 15 percent this year, according to a new study. The CRM services market totaled $22 billion in 2001, up 10.6 percent from the ...
As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...
Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...
CHARLESTON, S.C.--(BUSINESS WIRE)--Blackbaud today announced the results of a commissioned Total Economic Impact study conducted by Forrester Consulting on behalf of Blackbaud, demonstrating the ...
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