For the uninitiated, emoji are special characters, like a winking face, dancing girl or, yes, pile of poop. They’re approved and distributed by the Unicode Consortium, which creates guidelines needed ...

Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp. Now, one of the best features of Telegram is the ability to use Bots to improve the service.

Twitter bots can do a heck of a lot more than just spam trending hashtags and relentlessly follow users. Take the Twisst ISS alerts bot, which sends you a direct message whenever the International ...

After first teasing the function back in October, Quora’s chatbot aggregator Poe has finally launched its new ‘price-per-message’ revenue model, which lets creators profit every time a user messages ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...