There’s a familiar story in enterprise AI circles: agentic AI is “the next big thing,” something we should discuss, plan for, or pilot before it becomes real. And that future is already here, quietly ...

Enterprises face key challenges in harnessing unstructured data so they can make the most of their investments in AI, but several vendors are addressing these challenges.

GenAI focuses on producing content, drafting summaries or suggesting insights. Agentic AI focuses on taking action.

Agentic AI transforms contact centers by enhancing scalability, personalization, and efficiency. It emulates agent behaviors, supports proactive service, and aligns with enterprise goals like reducing ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the #1 AI CRM, today announced Agentforce 2dx, the newest version of Agentforce, its digital labor platform for bringing trusted, autonomous AI ...

CIOs still have issues to overcome in their approach to AI agents, including trust concerns and not enough focus on outcomes.

The artificial intelligence applications most people have grown familiar with in recent years usually take the form of assistants: Chatbots answer questions and respond to prompts, but a human ...

When it comes to agentic artificial intelligence, the fear of missing out factor is clear. Organizations are plopping down agents, in part, because that’s what everyone else seems to be doing. But ...

AI has the potential to meaningfully reduce workload in veterinary clinics - and appointment confirmations are a smart, approachable place to start. Agentic Confirmations builds on familiar automation ...