What happens when you and your employee, friend, family or client speak over each other? Do you think it makes for a productive effort and effective meeting? It’s doubtful. More likely, the ...

Despite what you might have heard in professional circles, money does not make the world go ‘round. What does make a difference, both in and out of the office, is good communication. It’s this key ...

In the competitive landscape of high-paying jobs, mastering communication skills is essential. Among these, active listening is perhaps the most impactful yet often overlooked skill that can ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...

We’ve all been there. You’re speaking to someone and even though you know they’re hearing you, you get the sense they’re not really listening. As frustrating as that can be, most us would probably ...

Listening is an intentional behavior. When you listen actively, you are present and focused on what the other person is saying because you want them to feel heard and valued. When your team feels ...

Ever since she was appointed president of Smith, Sarah Willie-LeBreton has been asked to do a lot of talking about herself. “It’s only natural,” she says. “When you start a new job, people want to ...